While we try to ensure the photos on our website are an accurate representation of the colours, screen resolutions on different devices vary which can reflect items in slightly different shades. We would highly advise on ordering samples from our website so you can see the colours in person.

Any posts or photos on social media could be edited by a third party, so we cannot guarantee that the colours are represented accurately on social media. 

We don’t hold a hire price list for every single item, but general prices are as follows:

Original and Fringe Napkins- £1.55 per napkin

Wild Flower Napkins- £1.30 per napkin

Gingham Napkins- £2.00 per napkin

Heritage Napkins- £2.25

Original Runners- £10.00 per runner

Fringe material Runners- £15.00 per runner

Base Colour Custom Runners- £3.00 per metre

Light Dyed Custom Runners- £3.25 per metre

Mid Dyed Custom Runners- £3.50 per metre

Delivery - Delivery costs are done by weight as follows:

 Under 2kg -  £20.00

 2kg to 10kg - £35.00

 Over 10kg - £45.00

If you are collecting and returning the items to and from our premises, we will charge a packaging fee of £5, but no delivery fee. 

The weight does depend on the number of items and the type of fabric (e.g. fringe fabric is of heavier material than original fabric). We can provide a delivery fee when we provide a quote; however, if the quantity of items changes nearer the time, there is a chance the delivery fee could change. We will advise of any changes in the delivery fee. 

Our Hire period is 5 days with the return or collection taking place on day 5 of the booking. For example - The Monday after a Saturday event.

If you wish to extend your hire period e.g. have your items delivered early or returned at a later date, we will need to charge an extended hire period fee of 20% of the hire charge per extra day.

We ask for a 25% non-refundable deposit to book in the items. We will request the remaining amount one month before the event.

There is no minimum fee you need to meet but our napkins are ordered in multiples of 5.

If you only wanted 5 napkins that would be no problem!

Upon the time of ordering, we advise that you order the maximum quantity of items you may need, and you can reduce these up to one month before the event prior to the final invoice being issued. It may be difficult to increase the number of items at a later date as we cannot guarantee availability. We cannot make changes to quantities after the final invoice has been issued.

We will ask for your table plan and dimensions nearer the time of the event (usually a couple of months beforehand). We can advise on some length options depending on how you would like to style your tables.

Unfortunately items are for hire only and will need to be returned to us at the end of the hire period, including our custom runners.

We send items via Royal Mail. We will send you a tracking number where you can see the journey of your order. 

Please do not wash the items as we use specialist laundry detergent for our products. We do ask if possible, that items are dry when they are packed in the return bag.

You can put them in the postbag we send you, though we ask that they are dry when you put them in the bag . We can either arrange a Royal Mail collection, or you can drop them at a Post Office

We charge for missing or damaged items as follows:

Original Napkins- £7.50 per napkin

Fringe Napkins- £7.50 per napkin

Wild Flower Napkins- £5.00 per napkin

Gingham Napkins- £10 per napkin

Original Runners- £20.00 per runner

Fringe material Runners- £25.00 per runner

There are no damage charges for custom runners, but we do ask that these are returned to us. If unreturned it will incur a £15 penalty

Missing items returned to us at a later date in good condition can be removed from the damage/loss invoice.

Most food and drink spills can be addressed in our laundering process. However, the following types of damage will incur a damage charge:

Candle Wax

Burns/Singes

Tears/Rips/Pulled Threads

Dye/Ink Stains

Tape Residue (e.g., Sellotape/Duct Tape)

Mildew/Mould

Chewing Gum

Ground Mud

If any items are soiled with vomit or other biofluids, they should be disposed of immediately. The hirer must notify The Knotted Napkin Co. about such disposals so these items are not expected to be returned.

Excellent news! Please complete the enquiry form located in the top navigation bar on the website and we will be in touch with you. We can advise on the availability of the items you may wish to hire with us.

Alternatively you can email - info@theknottednapkinco.com